If item is open box, it will be pulled from a brand-new scratch and dent appliance and will state in the description further details. If you receive an item that does not work please let us know ASAP so that we can address the issue. If an item arrives damaged please also let us know ASAP so that we may open a claim with the carrier used. We package each item with extra care and packaging, however we do know that some package handlers aren't as gentle with items as they should be.
We want you to be completely satisfied with the part you receive so please let us know right away of any issues or questions. We greatly appreciate your business!